Privacy Policy

Who we are

The Weight Loss Medics Ireland is the data controller for the information described in this policy. Our clinic is at Suite 1C, Morrison Chambers, 32 Nassau Street, Dublin 2, D02 K4W8. You can contact us at clinical@wlmtelemedicine.ie or on +353 83 379 4326.

Our registered office is Suite 1C, Morrison Chambers, 32 Nassau Street, Dublin 2, D02 K4W8.

Our Data Protection Officer is David McGrane. You can contact him about anything in this policy, or about your rights over your information, at clinical@wlmtelemedicine.ie.

The information we collect

When you enquire or book an appointment we collect basic identifying details such as your name, email address and telephone number. If you go on to become a patient, we also collect health information: your medical history, previous attempts at weight loss, measurements, current medicines, and the clinical notes made during your consultations.

Health information is a special category of personal data under the GDPR and we treat it with corresponding care. Our website also records limited technical information, such as which pages are visited, to help us understand how the site is used.

Why we use it, and our lawful basis

• To respond to your enquiry and arrange appointments — taking steps at your request before entering into a contract, and performing that contract once you are a patient.
• To provide your care — Article 9(2)(h) of the GDPR permits processing of health data for medical diagnosis, the provision of health care and treatment, and the management of health services, by professionals bound by a duty of confidentiality.
• To meet our legal, regulatory and professional obligations, including those of the Irish Medical Council and CORU.
• To send you information about our services, where you have consented. You can withdraw that consent at any time.

Who we share it with

We do not sell, rent or trade your information. We share it only where necessary: with the pharmacy you nominate when a prescription is issued; with your GP or another clinician where you have consented; with the service providers who host our systems, run our booking platform and process payments, under contracts that require them to protect your data; and where we are required to do so by law or by a regulator.

How long we keep it

Correspondence about an enquiry is kept only as long as we need it to deal with that enquiry. If you contact us but do not go on to book an appointment, we do not open a clinical record for you.

Clinical records are kept for seven years, in line with our professional and legal obligations for healthcare records in Ireland.

Where you have consented to receive information about our services, we keep your contact details until you withdraw that consent or unsubscribe.

Keeping your information secure

We use encrypted systems and restrict access to those who need it to provide your care or administer our service. Video consultations take place over a secure platform. No system can be guaranteed completely secure, but we take appropriate technical and organisational measures to protect your information, and where a breach is likely to result in a risk to your rights we will notify you and the Data Protection Commission as required.

Your rights

Under the GDPR you have the right to be informed about how your data is used, to access a copy of it, to have inaccurate data corrected, to request erasure or restriction in certain circumstances, to object to certain processing, to data portability, and to withdraw consent where consent is the basis we rely on. Some of these rights are limited where we are required to retain clinical records. To exercise any of them, contact clinical@wlmtelemedicine.ie and we will respond within one month.

Complaints about your data

If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You also have the right to complain to the Data Protection Commission, the Irish supervisory authority, at dataprotection.ie.

Cookies and analytics

When you first visit the site you are asked to choose which cookies you allow. Only the essential ones are set unless you agree to more, and nothing in the analytics or marketing categories is set until you accept. You can change your choice at any time using the cookie button at the bottom-left of any page. The tables below list everything the site can set.

Essential — always set, because the site cannot work without them.

Analytics — only if you accept. These tell us which pages are useful so we can improve them.

Marketing — only if you accept. These let us measure our advertising.

Video — only set if you press play on a video. Our videos load nothing until you click them.

Google Tag Manager and Google Analytics are not loaded at all unless you accept the analytics or marketing categories. Until you do, nothing is requested from Google, nothing is stored on your device, and we receive no analytics about your visit.

We also use Plausible and Fathom Analytics, two privacy-focused analytics services, to count visits and see which pages are read. Neither uses cookies, and neither stores anything on your device or collects anything that identifies you, so they run whether or not you accept cookies. They give us page counts and general trends only — never a record of an individual visitor.

Other websites

Our pages link to other websites, including our online booking provider. Once you leave our website this policy no longer applies, and we are not responsible for the privacy practices of those sites.

Changes to this policy

We review this policy periodically and will publish any changes on this page. This version was last reviewed in August 2026.